Returns Policy

 

Customer satisfaction is a big focus at Vivo Coffee.  We believe we have the highest quality coffee available but if, on the off chance, you are not happy with the quality of your coffee, you can return the coffee to our warehouse for replacement.  To arrange this, please contact our customer care team within 5 days of receiving your order.

Please note, however, that once your coffee is opened, we can not offer a refund or replacement for incorrect blends, grinds or quantities.  If you wish to replace an item based upon this, and the product is unopened and still sealed, please contact our customer care team to arrange a refund within 5 days of receiving your delivery.

For all other items on our website, please note the following:

We cannot provide returns on any coffee making equipment including machines, grinders and brewing equipment.  If, however, the equipment is faulty or flawed, please contact our customer care team so we can advise you regarding your warranty options.

We will offer you a store credit or exchange on other items within our store where, the product is damaged or faulty upon receipt or the product does not match the description provided on our website.

To arrange your exchange, you must do so within 14 days from the purchase date and your goods must still have the original packaging. All products must be returned in their original condition

All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage.

You assume any risk of lost, theft or damaged goods during transit and we therefore advise you take out shipment registration of insurance with your postal carrier. Vivo Coffee will not be responsible for parcels lost or damaged in transit if you choose not to insure.